Terms of use and anti-spam policy
Information Collection Process
dbDirector maintains information about "Clients" and "Members", as both terms
are hereinafter defined. "Clients" are individuals or entities that sign an
agreement to use dbDirector. Client information is used to provide access to
dbDirector for the Client and to manage Client activities. "Members" are
individual and/or entities which receive e-mails from Clients via the dbDirector
engine. Member information is used solely by the Client for marketing campaigns,
electronic or otherwise, and other related purposes.
Client and Member activities are monitored and tracked using cookies and other
means for the purpose of system administration and to provide reporting
functionality to our Clients.
Such monitoring and tracking allows dbDirector to better manage the system and
allows Clients to effectively direct their marketing efforts. dbDirector bases
its reporting on the data in its system and does not gather additional
information from third parties or other sources.
Privacy Policies Enforced by Client
Clients are required to maintain appropriate privacy policies regarding their
Member lists. Members can contact a Client to inquire about their privacy policy
by replying to the E-mail which the member receives. dbDirector is no
responsible for links in Client’s e-mail which do not link to the dbDirector
site and those sites may not have or enforce appropriate privacy policies.
Therefore, dbDirector is not responsible for the privacy policies of our Clients
or of other companies.
Distribution of Information to Unrelated Parties
dbDirector does not share Client or Member Information with unrelated or third
parties. Member information is collected by Clients and loaded into dbDirector
via an online or other interface. Client's Member information, including e-mail
contact information, is maintained by dbDirector as confidential information to
be used exclusively by Client for the benefit of Client. dbDirector will not
collect, transfer, acquire, sell, rent, or trade Client's Member information, or
send unauthorized E-mail to Client's Members or on behalf of unrelated third
parties.
Supplemental Information
All Internet and electronic transfers of data are not entirely secure. It is
possible for unrelated parties who are not under any responsible party’s
control, including that of dbDirector, to access or intercept transmissions or
private communications unlawfully or in violation of best practices. Although
dbDirector strives to protect this all private information, dbDirector cannot
ensure or warrant the security of any information by Clients or Members in any
format or media, including information transmitted by or to us.
All parties, including Clients and Members agree that under no circumstances,
including but not limited to negligence, shall dbDirector be liable for any
special, incidental or consequential damages that result from the use of
dbDirector, even if dbDirector or an authorized representative of dbDirector,
has been advised of the possibility of such damages.
If dbDirector is ever sold or acquired, our Client's accounts and any potential
future revenues may be included in the assets which are sold or acquired.
However, all purchasers or acquire-ring parties shall be required to adhere to
this Privacy Policy.
This privacy policy may be changed at any time with restriction. Such revised
policies shall be posted online. Questions may be addressed to
.
Unsolicited E-Mail Policy
This dbDirector Unsolicited E-Mail Policy sets form our policies and practices
in regards to our Clients sending unsolicited bulk email, also known as spam,
and to provide assistance to recipients of such spam.
Sending of spam via the dbDirector system is not permitted, and dbDirector
enforces our Anti-spam Policy using several methods as outlined below.
Notification of Misuse
To report any abuse or violations of the dbDirector service, please forward
the email you received to
. Your report will be registered and the offending
Client will be investigated for violations of dbDirector’s policies on an
anonymous basis. dbDirector enforces our Anti-spam Policy using several methods
as outlined below.
Policy Enforcement
dbDirector enforces its Anti-spam policy using several methods:
- We provide ongoing training to our Email Marketing
Consultants to consult with our prospective Clients on the
proper methods they can use to build their email lists, as well
as educating prospective Clients on dbDirector Anti-spam policy.
- To the best of our knowledge, dbDirector and the dbDirector
system adheres to ALL state and national laws regarding sending
unsolicited bulk email.
- On our agreement with our Clients, our Clients specifically
agree NOT to use dbDirector to send unsolicited email or spam.
- All emails sent using dbDirector include point of origin and
routing information as well as identifying information about the
Client that sent the message.
- Before signing up for the dbDirector service, our Clients
receive a live training and consultation including discussing
the methods the Client will use to build their list.
- dbDirector supports multiple OPT-OUT / REMOVE / UNSUBSCRIBE
methods including instructions and a link at the bottom of each
email distributed through dbDirector, automatic opt-out using
reply email, and the ability for Clients to remove emails.
- dbDirector maintains an OPT-OUT list that restricts our
Clients from adding an email address to their list that has been
previously Opted-Out.
- We track all registered complaints related to each Client,
and compare the rates against historical averages of abuse
complaints across our system. If we suspect a violation of our
Anti-spam policy, we will contact the Client and discuss the
Clients options, which may range from a warning to termination
of service for that Client, as well as other remedies.
ISPs and Network Administrators
While we do our best to keep dbDirector free from abuse and encourage our
Clients to use best practices to avoid generating complaints, the huge volume of
messages we send does generate complaints, both to us, to our clients, and to
ISPs and Network Administrators. If you receive complaints about unsolicited
email sent from our service, please forward the email to
, along with your contact information and the company
you represent. We will investigate the complaint and respond to you with the
results of our investigation.
OPT-OUT Procedure
Members may unsubscribe from an email list by clicking on the "opt-out" button
or link in the e-mails received. You will be removed from the Member list
maintained by the Client who are designated receivers of e-mail and you should
not receive emails from that Client in the future. However, your information
will stay in the client’s database. If you wish to remove your information
completely from the client’s database, simply send an email back to the email
address you received the email from, and ask to be removed completely from the
client’s database. If you have any questions or need an assistance to be removed
from a client’s mailing list, you may send us an email with the client’s
information and your email address.
FTC and Internet
Service
Providers' Rules
and Regulations
dbDirector
adheres to the
Federal Trade
Commission
regulations,
credit card
companies and
the Internet
Service
Providers
specifications
in regards to
gathering data
online and
practicing
opt-in email
marketing.
dbDirector
believes that
respecting and
protecting the
privacy of
Internet users
benefits both
consumers and
businesses. For
more
information, you
may read
dbDirector’s
Anti-Spam policy
and terms of
use. You may
also read about
the Can Spam Act
on the
FTC’s
website. If you
would like to
file a
complaint,
please email to
. We handle any
complaint
seriously and
promptly.