Anti-Spam Policy
Information Collection Process
dbDirector maintains information about "Clients" and "Members", as both
terms are hereinafter defined. "Clients" are individuals or entities
that sign an agreement to use dbDirector. Client information is used to
provide access to dbDirector for the Client and to manage Client
activities. "Members" are individual and/or entities which receive
e-mails from Clients via the dbDirector engine. Member information is
used solely by the Client for marketing campaigns, electronic or
otherwise, and other related purposes.
Client and Member activities are monitored and tracked using cookies
and other means for the purpose of system administration and to provide
reporting functionality to our Clients.
Such monitoring and tracking allows dbDirector to better manage the
system and allows Clients to effectively direct their marketing efforts.
dbDirector bases its reporting on the data in its system and does not
gather additional information from third parties or other sources.
Privacy Policies Enforced by Client
Clients are required to maintain appropriate privacy policies regarding
their Member lists. Members can contact a Client to inquire about their
privacy policy by replying to the E-mail which the member receives.
dbDirector is no responsible for links in Client’s e-mail which do not
link to the dbDirector site and those sites may not have or enforce
appropriate privacy policies. Therefore, dbDirector is not responsible
for the privacy policies of our Clients or of other companies.
Distribution of Information to Unrelated Parties
dbDirector does not share Client or Member Information with unrelated or
third parties. Member information is collected by Clients and loaded
into dbDirector via an online or other interface. Client's Member
information, including e-mail contact information, is maintained by
dbDirector as confidential information to be used exclusively by Client
for the benefit of Client. dbDirector will not collect, transfer,
acquire, sell, rent, or trade Client's Member information, or send
unauthorized E-mail to Client's Members or on behalf of unrelated third
parties.
Supplemental Information
All Internet and electronic transfers of data are not entirely secure.
It is possible for unrelated parties who are not under any responsible
party’s control, including that of dbDirector, to access or intercept
transmissions or private communications unlawfully or in violation of
best practices. Although dbDirector strives to protect this all private
information, dbDirector cannot ensure or warrant the security of any
information by Clients or Members in any format or media, including
information transmitted by or to us.
All parties, including Clients and Members agree that under no
circumstances, including but not limited to negligence, shall dbDirector
be liable for any special, incidental or consequential damages that
result from the use of dbDirector, even if dbDirector or an authorized
representative of dbDirector, has been advised of the possibility of
such damages.
If dbDirector is ever sold or acquired, our Client's accounts and any
potential future revenues may be included in the assets which are sold
or acquired. However, all purchasers or acquirering parties shall be
required to adhere to this Privacy Policy.
This privacy policy may be changed at any time with restriction. Such
revised policies shall be posted online. Questions may be addressed to
.
Unsolicited E-Mail Policy
This dbDirector Unsolicited E-Mail Policy sets form our policies and
practices in regards to our Clients sending unsolicited bulk email, also
known as spam, and to provide assistance to recipients of such spam.
Sending of spam via the dbDirector system is not permitted, and
dbDirector enforces our Anti-spam Policy using several methods as
outlined below.
Notification of Misuse
To report any abuse or violations of the dbDirector service, please
forward the email you received to abuse@dbDirector.com. Your report will
be registered and the offending Client will be investigated for
violations of dbDirector’s policies on an anonymous basis. dbDirector
enforces our Anti-spam Policy using several methods as outlined below.
Policy Enforcement
dbDirector enforces its Anti-spam policy using several methods:
- We provide ongoing training to our Email Marketing Consultants to
consult with our prospective Clients on the proper methods they can use
to build their email lists, as well as educating prospective Clients on dbDirector Anti-spam policy.
- To the best of our knowledge, dbDirector and the dbDirector system
adheres to ALL state and national laws regarding sending unsolicited
bulk email.
- On our agreement with our Clients, our Clients specifically agree NOT
to use dbDirector to send unsolicited email or spam.
- All emails sent using dbDirector include point of origin and routing
information as well as identifying information about the Client that
sent the message.
- Before signing up for the dbDirector service, our Clients receive a
live training and consultation including discussing the methods the
Client will use to build their list.
- dbDirector supports multiple OPT-OUT / REMOVE / UNSUBSCRIBE methods
including instructions and a link at the bottom of each email
distributed through dbDirector, automatic opt-out using reply email, and
the ability for Clients to remove emails.
- dbDirector maintains an OPT-OUT list that restricts our Clients from
adding an email address to their list that has been previously
Opted-Out.
- We track all registered complaints related to each Client, and compare
the rates against historical averages of abuse complaints across our
system. If we suspect a violation of our Anti-spam policy, we will
contact the Client and discuss the Clients options, which may range from
a warning to termination of service for that Client, as well as other
remedies.
ISPs and Network Administrators
While we do our best to keep dbDirector free from abuse and encourage
our Clients to use best practices to avoid generating complaints, the
huge volume of messages we send does generate complaints, both to us, to
our clients, and to ISPs and Network Administrators. If you receive
complaints about unsolicited email sent from our service, please forward
the email to abuse@dbDirector.com, along with your contact information
and the company you represent. We will investigate the complaint and
respond to you with the results of our investigation.
OPT-OUT Procedure
Members may unsubscribe from an email list by clicking on the "opt-out"
button or link in the e-mails received. You will be removed from the
Member list maintained by the Client who are designated receivers of
e-mail and you should not receive emails from that Client in the future.
However, your information will stay in the client’s database. If you
wish to remove your information completely from the client’s database,
simply send an email back to the email address you received the email
from, and ask to be removed completely from the client’s database. If
you have any questions or need an assistance to be removed from a
client’s mailing list, you may send us an email with the client’s
information and your email address.
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